Friendly support for Rydastra customers.
Welcome to Rydastra. If you have questions about products, orders, shipping, returns, refunds, or warranty support, our team is here to help.

Customer Support
For customer support, please contact us by email:
Email: support@rydaastra.com
We aim to reply as quickly as possible, usually within 24–48 hours.

Order Questions
For questions about an order, please include your order number and the email address used at checkout.
This helps us find your order faster and provide the correct support.

Product Support
For questions about e-bikes, e-scooters, accessories, batteries, chargers, or product use, please include the product name and a clear description of your question.
If the issue is visual, photos or videos can help us review the problem faster.

Returns and Refunds
For return or refund requests, please include your order number, full name, item name, and reason for return.
If the item is damaged, faulty, or incorrect, please include photos or videos showing the issue.

Damaged or Missing Orders
If your order arrives damaged or appears missing, contact us as soon as possible.
Please include your order number, photos of the packaging if available, and a clear description of the issue.

Contact Details
For all support requests, contact us at:
Email: support@rydaastra.com
Website: rydaastra.com