Return & Refund Policy
Simple returns and clear refunds with Rydastra.
Welcome to Rydastra. This Return & Refund Policy explains how cancellations, returns, refunds, damaged items, and faulty products are handled for purchases made through rydastra.com.
14-Day Cancellation Right
Customers in the United Kingdom and European Union generally have the right to cancel an online purchase within 14 days of receiving the goods.
To cancel, contact us at: contact@rydastra.com
After cancellation, customers usually have another 14 days to return the goods.
How to Start a Return
To request a return, please email us with your order number, full name, item you want to return, and the reason for return.
If the item is faulty, damaged, or incorrect, please include photos or videos showing the issue. Please contact us before sending anything back so we can provide return instructions.
Return Condition
Returned items should be clean, safely packed, in good condition, and include all original parts, chargers, manuals, accessories, and packaging where possible.
If an item has been used beyond normal inspection and has lost value, a deduction may be made from the refund where allowed by law.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or required otherwise by law, customers may be responsible for return shipping costs.
Large items such as e-bikes and e-scooters may have higher return costs due to size, weight, and battery shipping rules.
Refunds
Once we receive and inspect the returned item, approved refunds will be sent to the original payment method.
Refunds are usually processed within 14 days after we receive the returned item or receive proof that it has been sent back.
Your bank or payment provider may take extra time to show the refund in your account.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, contact us as soon as possible at:
contact@rydastra.com
Depending on the issue, we may offer a repair, replacement, refund, partial refund, or return instructions.
Batteries and Chargers
Batteries and chargers must be returned safely.
Do not return a battery if it is swollen, leaking, smoking, overheating, badly damaged, or unsafe to transport.
If a battery appears unsafe, contact us immediately for guidance.
Contact Us
For returns and refunds, contact us at:
Email: contact@rydastra.com
Website: rydastra.com